Privacy Policy

This policy explains how we collect and store your personal information when you use our website.

Information we collect

Whilst you browse

Anonymous information is collected using cookies. These are used to store items in your cart & choices you have made. Full information can be found here.

When you place an order or create an account

  • Your name
  • Email addresss
  • Address
  • Billing address
  • Shipping address
  • Telephone number. 

Your card details are never stored by Trade Price Tiles.

When you ask questions sign up for newsletters, comment, or leave a review

  • Your name
  • Email addresss

How is it used?

We use the information collected from you to process your order, manage your account and to email you an order confirmation, invoice and delivery confirmation.

Parts of it will be passed to the delivery company so that they can deliver your goods, and to our credit card processor to allow the sale to be processed.

If you agree\sign up for promotions then we will use your information to to:

  • Send you special offers and discount vouchers
  • Take part in competitions
  • Inform you about new products and services that may be of interest to you.

Accessing or correcting your information

You have the right to request a copy of all information we hold about you. If you wish to have a copy of your personal information, or wish to update it please contact us.

You can also correct your information by logging into your account.

You may also request that we delete your information. if you wish to do so, please get in touch


A cookie is a small file which is stored on your computer by your browser. It usually stores a very small amount of information that allows a website to identify your 'session', which is then used to store the items you have placed in your cart, if you are logged in etc. It can also help the companies that own the website analyse web traffic in general terms. Cookies allow web applications to respond to you as an individual and are usually a positive thing, allowing the site to tailor itself to your needs by remembering information about your preferences.

Like most websites, we use traffic log cookies to identify which areas of our site are being used the most. This helps us improve our website by removing unused areas, and adding extra pages that people are looking for. This information isn't personal to you, and contains no personal information.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


We take the security of your data very seriously. All areas of the website that collect your data are protected using the SSL protocol. This will show as a green 'lock' next to the web address in most browsers.

We never  store your card details. When entering your card details, these are handled by SagePay or PayPal and are never available to our website or staff.  In line with current policies we undertake regular PCIDSS reviews in order to ensure credit card data security,

As is now considered good practice within the industry, to keep your card details safe we do not accept telephone payments.

Changes to this policy

This policy is reviewed regularly and may be changed at any time. 


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